Associate Customer Service Representative

2023-03-20
Eaton Corporation
Pune, Maharashtra
Full Time

Description

What you’ll do:

PRIMARY FUNCTION:

The Primary responsibilities of this role to manage transactions in terms of processing orders/quote/schedules in ERP system with superior efficiency and accuracy within the contractual boundary with customers in terms of Price, Payment terms, lead time and promise delivery date. Provide world class customer services to our site partners, stakeholders and to our end customers.

ESSENTIAL FUNCTIONS:

  • Oversee and own order source which are Site specific mailbox and customer portal to obtain Purchase orders.
  • Complete order requirements and check price and quantity of each item listed and then Process or load order from customer in ERP system like MFGPRO or Siebel C360 with high level of attention to details.
  • Highlight any discrepancy in price, ship to locations, legal entity etc. to customer/site stakeholders and ask for amended PO.
  • Analyses, qualifies, and completes Change Order Requests
  • Coordinates with other teams/support to complete the request of customers and communicates effectively with sites/plants
  • Notifies Customer of Promise Delivery Date with an order acknowledgment.
  • Along with Orders, process request for quotation from customers and send out quote documents to customers.
  • Archive Purchase order, Sales order acknowledgement in a central repository to fulfil compliance requirement.
  • Process order and quotes in accordance with service level agreement with site stakeholders.
  • Work toward to achieve high level of internal and external customer satisfaction and always ready to adapt as per customers requirement.
  • Personal accountability to know and understand Eaton’s value and Ethics principal and conduct accordingly.
  • Should be able to Multitask and efficiently maneuver through different processes
  • Should be able to train and impart process knowledge to the new hires.
  • Should be able to suggest process improvement ideas.
  • Should be able to support non-core but important various report to sites & stakeholders.
  • Should be able to act as a SPOC for micro sub processes.
Qualifications:


SPECIALIZED KNOWLEDGE:

  • Graduate/Postgraduate
  • Good academic track record
  • Data entry skills, including proofreading
  • MS Office (Outlook, Word, Excel, etc.)
  • Good Communication skills (Verbal/Written)
  • Keyboarding skills required – typing and 10-key. Minimum speed 35 WPM
  • Flexibility and ability to multi-task required.
  • Mathematical skills
  • Reasoning ability
  • Problem Solving Skills
Skills:

Expectations:

  • Builds strong customer relationships and anticipates/delivers customer centric solutions
  • Takes initiative to develop both personally and professionally
  • Challenges the status quo; experiments with new approaches; is innovative
  • Promotes teamwork and works across organizational boundaries to deliver results
  • Pursues everything with the drive to accomplish objectives; is proactive
  • Makes and keeps commitments by holding self and others accountable
  • Has the courage to push for and accept ideas to do things better and faster.
  • Fosters an open and trusting environment, treats others with respect
  • Receives difficult information professionally without assigning blame
  • Learns quickly when facing new situations.
  • Views mistakes as opportunities to learn; seeks feedback and asks for help
  • Is adaptable and open to new ways of operating; embraces change
  • Is a role model for honesty, integrity, and ethical decision making in all circumstances.
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